How to View Stripe Subscription Invoices and Understanding Maintenance Fees

To get a copy of the Invoice

• From inside Dynamics BC search for and open the “Suite Engine Subscriptions” page.
• Click on the button Go TO Payment Portal.

View Detailed Usage

• In order to see what the detailed usage was you can go to the page “HomeBuilder License Selections”.

Maintenance Fees Coverage and Notes

Overview:

The maintenance invoice covers importing and dealing with upgrades to BC and HomeBuilder. We do request that customers sign up for this for the first year however if you want to take over this task after this period, that can be managed. Most customers do get us to do this as when things go wrong with upgrades, we cover any typical errors. One example recently was where a partial bank rec caused a data issue. It took us 8 hours to fix the error and the customer was covered for this topic with our monthly fee. If they did not have the monthly coverage, we would have had to bill them.

Maintenance Fee Notes:

• We setup this program based upon requests from customers who received charges to update their system and told us that they did not want surprises and were prepared to pay a little to know they were covered.

• We do not guarantee all issues with upgrades as Microsoft might send something that is just too much to cover. We truly do not want to charge customers if they agree to pay us the monthly fee and I have not had to make an additional charge in 5 years so this is obviously not a problem that comes around often.

• We are prepared to do monthly updates with this plan if that is your preference. Most people choose 4 times per year, and we request a minimum of twice per year so that the changes are not too significant between each update.