After-Sales and Warranty

This article provides an overview of the Inspections, Service Issues, and Warranty functionality in the HomeBuilder System.

Inspections are generally of two types:

1. Pre-organized inspections that follow a pre-determined list of areas and things to inspect.

An example of such an inspection is the business process for Quality Care (QC) inspection or Pre-delivery inspection (PDI). It includes the following steps:

1. Create an Inspection Record (office clerk).
2. Populate checklist entries (office clerk).
3. Release Inspection (office clerk).
4. Proceed with inspection, mark checklist entries, and enter service issues for checklist entries (inspector).
5. Enter "Time-out" and print the PDI or QC report (inspector).
6. Mark the Inspection as 'Performed' (inspector).
7. Assess service issues as deficiency, issue, or non-issue (office clerk).
8. Create service work orders for deficiency service issues (office clerk).
9. Mark service work orders as completed or resolve non-deficiency service issues (office clerk).

2. Ad-hoc/emergency inspections where the inspector determines what to inspect. (No Checklist)

The business process for inspections that don't involve a checklist includes the following steps.

1. Create an Inspection Record (office clerk).
2. Release Inspection (office clerk).
3. Enter service issues one by one and assess them (inspector or office clerk).
4. Mark the Inspection as 'Performed' (inspector or office clerk).
5. Create service work orders for deficiency service issues (office clerk).
6. Mark service work orders as completed or resolve non-deficiency service issues (office clerk).

The Help File Structure

The After-Sales and Warranty section in Homebuilder Help Files has the following structure:

Inspections Setup Requirements - This article is very technical and explains the required HomeBuilder setup and interplay between the system tables. The addresses are:

• Technically inclined people in your organization.
• HomeBuilder consultants or Partners.

Inspection Card - It describes components of the Inspection Card which is the starting point for most inspections. Read this article to familiarize yourself with the components of the system.

Checklist - It is a description of the Checklist that is used during the Inspection Process. Since all "Pre-organized inspections that follow a pre-determined list of areas and things to inspect", i.e. a Checklist,

• inspectors should read the first half of the article, i.e.: "Check List Entries page"
• office support should read the entire article to understand how the Checklist works.

Service Issues and Work Orders- it explains how an office clerk can manage to resolve service issues. Persons performing the inspections and the office support managing service issues uncovered during the inspection are the audience for this Help File.

Performing an Inspection - This article is a step-by-step explanation of the inspection process and contains an instructional video. It was created for persons performing the inspection.

Office clerks will benefit from all articles listed here, except Inspections Setup Requirements. Inspectors should start with Performing an Inspection and evaluate needs afterward.